Privacy Policy

Canonical version: thetablely.com/privacy

1. Who We Are

Tablely (“we”, “us”, or “our”) is an Australian business operating the marketing website at thetablely.com and the application at app.thetablely.com. We provide digital seating chart tools for weddings and events, and are based in Melbourne, Victoria, Australia.

This Privacy Policy explains how we handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). For questions about this policy, contact us at support@thetablely.com.

2. Information We Collect

Account registration details (name, email address, password); event details (event name, date, venue); guest lists you upload (guest names, table assignments); payment and billing information (processed by our payment provider — we do not store card numbers); and communications you send to us.

If you sign in with Google, we receive your name and email address from Google solely to create and manage your account. We automatically collect anonymised page views and navigation data, browser/device type, IP address (fraud prevention only), and referring URLs.

3. How We Use Your Information

Creating and managing your account; providing and improving the service; generating QR codes and seating charts; processing payments; sending transactional emails; responding to support requests; detecting fraud; and complying with legal obligations. We do not sell your personal information and do not use it for targeted advertising.

4. Cookies

The marketing website does not set tracking cookies. The Tablely application uses strictly necessary session cookies to keep you signed in. No third-party advertising cookies are used.

5. How We Share Your Information

Only with trusted infrastructure providers (hosting, payments, email) bound to handle data securely on our instructions; where required by Australian law or court order; or as part of a business transfer with prior notice to you.

6. Overseas Disclosure

Some providers (hosting, analytics) are located overseas, including the United States. We take reasonable steps to ensure they handle data consistently with the Australian Privacy Principles (APP 8).

7. Data Retention

We retain personal information while your account is active. If you delete your account, we delete or de-identify it within 30 days, except where retention is required by law (e.g. billing records, typically 5 years).

8. Your Rights

  • Access (APP 12): request the personal information we hold about you.
  • Correction (APP 13): ask us to fix inaccurate or incomplete information.
  • Complaints: contact support@thetablely.com; we respond within 30 days. You may also complain to the OAIC (oaic.gov.au, 1300 363 992).

9. Data Security

We protect personal information with TLS encryption in transit and encryption at rest, plus reasonable precautions proportionate to the data's sensitivity.

10. Children

Tablely is not directed at children under 15 and we do not knowingly collect their personal information.

11. Changes to This Policy

We may update this policy; material changes are notified by email or in-app notice.

12. Contact Us

Tablely, Melbourne, Victoria, Australia — support@thetablely.com